Public Contract (Offer)

Public Contract (Offer) for the Supply of Digital Products

Last updated: 10 August 2026

This document is an official and public offer (hereinafter — the "Offer") of the Seller to conclude a contract for the supply of digital products presented on the website https://idnk.software (hereinafter — the "Online Store"). Pursuant to Article 633 of the Civil Code of Ukraine, this contract is public: its terms are identical for all Buyers regardless of their status (individual, legal entity or sole proprietor), and no Buyer is granted an advantage over another.

By placing an order — that is, by clicking the "Confirm Order" button on the checkout page — the Buyer fully and unconditionally accepts the terms of this Offer. The contract is deemed concluded from the moment the Buyer receives an order confirmation from the Seller in electronic form.

Please note: all Products sold in this Online Store are digital. They are supplied electronically, by download. No physical goods are shipped, and no courier, postal or other carrier delivery is involved.

1. Definitions

1.1. Offer — a public offer of the Seller, addressed to an indefinite circle of persons, to conclude a contract for the supply of digital products at a distance on the terms contained in this document.

1.2. Product — a software product (a PrestaShop module, WordPress plugin, theme, script, software package or similar) supplied in electronic form as a set of files, together with a non-exclusive right to use it on the terms of the License Agreement. The Product is not a physical item and is not supplied on a tangible medium.

1.3. Online Store — the Seller's website at https://idnk.software, intended for concluding contracts for the supply of digital products on the basis of the Buyer's review of the Product description published by the Seller.

1.4. Buyer — a legally capable individual who has reached the age of 18, or a legal entity or sole proprietor, who places an order in the Online Store.

1.5. Seller — Denis N. Kizim, identification code 2913403896, Ukraine, Kyiv region, 09113, Bila Tserkva, Dachna Street 72, apt. 25.

1.6. License Agreement — the End User License Agreement published at https://idnk.software/en/content/9-license-agreement, which governs the permitted use of the Product and forms an integral part of this contract.

1.7. Refund Policy — the refund terms published at https://idnk.software/en/content/8-refunds, which form an integral part of this contract.

1.8. Personal Account — the section of the Online Store available to the Buyer after registration, where order history and download links for purchased Products are stored.

2. Subject of the Contract

2.1. The Seller undertakes to grant the Buyer access to download the Product and a non-exclusive right to use it on the terms of the License Agreement, and the Buyer undertakes to pay for the Product on the terms of this contract.

2.2. The scope of the rights granted, the permitted number of installations and the restrictions on use are determined by the License Agreement. This contract does not transfer to the Buyer any intellectual property rights in the Product.

2.3. The date of conclusion of the contract (acceptance of the Offer) is the date on which the Buyer completes the order form in the Online Store, provided that the Buyer receives an order confirmation from the Seller in electronic form. At the Buyer's request, the contract may additionally be executed in writing.

3. Placing an Order

3.1. The Buyer places an order independently in the Online Store using the "Cart" form, or by placing an order by e-mail or by calling the telephone number stated in the "Contact us" section of the Online Store.

3.2. When placing an order, the Buyer undertakes to provide the following mandatory information:

  • 3.2.1. first and last name of the Buyer;
  • 3.2.2. a valid e-mail address — the order confirmation, the download link and all further communication are sent to this address;
  • 3.2.3. a contact telephone number;
  • 3.2.4. for legal entities and sole proprietors — the company name and identification code, if an invoice or accounting documents are required.

3.3. A postal or delivery address is not required, since no physical delivery of the Product takes place.

3.4. The Buyer is responsible for the accuracy of the information provided, and in particular for the accuracy and accessibility of the e-mail address. The Seller is not liable for the Buyer's failure to receive the Product where the e-mail address was stated incorrectly, is inaccessible, or where the Seller's messages are blocked or filtered by the Buyer's mail service.

3.5. The Seller has the right to refuse to process the order if the information provided by the Buyer is incomplete or raises reasonable doubts as to its validity.

3.6. The name, quantity, reference and price of the Product selected by the Buyer are shown in the Buyer's cart in the Online Store.

3.7. By placing an order, the Buyer confirms that:

  • a) the Buyer has fully reviewed and agrees to the terms of this Offer, the License Agreement, the Refund Policy and the Privacy Policy;
  • b) the Buyer consents to the collection, processing and transfer of personal data on the terms set out in Section 10 of this contract and in the Privacy Policy.

4. Price of the Product and Payment

4.1. Prices for Products are determined by the Seller independently and are stated in the Online Store. The Online Store displays prices in several currencies (EUR, UAH, USD); the currency and the final amount of the charge are shown at checkout before the order is confirmed.

4.2. The Seller may change prices unilaterally depending on market conditions. The price of an individual Product already paid for in full by the Buyer may not be changed unilaterally by the Seller.

4.3. The price of the Product is final. No delivery, shipping, handling or similar charges are added, since the Product is supplied electronically.

4.4. Payment is made using the methods stated in the Online Store at checkout.

4.5. The Buyer's payment obligations are deemed fulfilled from the moment the funds are credited to the Seller's account.

4.6. Fees charged by the Buyer's bank or payment service provider, and any losses arising from currency conversion applied by them, are borne by the Buyer and are not reimbursed by the Seller.

5. Supply of the Product

5.1. After the payment has been confirmed, the Seller grants the Buyer access to download the Product:

  • a) in the Buyer's Personal Account, in the order history section; and/or
  • b) by a download link sent to the e-mail address specified in the order.

5.2. Access is granted automatically immediately after the payment is confirmed. Where the payment method requires manual verification (for example, a bank transfer), access is granted within 2 (two) business days from the date the funds are credited to the Seller's account.

5.3. The Seller's obligation to supply the Product is deemed fulfilled from the moment access to download is granted, irrespective of whether the Buyer has actually downloaded the files.

5.4. If the Buyer has not received access within 24 hours of payment, the Buyer shall contact the Seller at i@idnk.software. The Seller shall restore access or resend the download link.

5.5. Installation and configuration of the Product on the Buyer's website are carried out by the Buyer independently. Installation assistance is provided as part of the technical support described in Section 6.

5.6. The Buyer is responsible for ensuring that their environment (CMS version, PHP version, hosting configuration) meets the technical requirements stated in the description of the relevant Product. The Buyer is advised to review the Product description, the documentation and the demo, and to contact the Seller with any questions, before placing an order.

6. License and Technical Support

6.1. Use of the Product is governed by the License Agreement. By purchasing the Product, the Buyer accepts the License Agreement in full.

6.2. For paid Products, the Seller provides 6 (six) months of free technical support from the date of purchase. Support includes installation assistance, bug fixing, compatibility support with other modules, and basic technical support.

6.3. Support is provided by e-mail from Monday to Friday, 7:30 to 17:30 (GMT+3), excluding weekends and official public holidays in Ukraine. Requests are handled in the order in which they are received. Availability may occasionally differ from the stated hours due to system and server maintenance or circumstances beyond the Seller's control.

6.4. To receive support, the Buyer shall provide the product license and/or the Order ID.

6.5. No technical support is provided for free Products.

6.6. Requirements that go beyond the scope of free support (in particular, customization of the Product to the Buyer's individual requirements) are performed for an additional fee agreed separately.

6.7. Upon expiry of the free support period, the Buyer may extend support. Extension plans of 1, 2 and 3 years are available; the fee depends on the Product.

7. Refunds and Termination

7.1. Refunds are governed by the Refund Policy, which forms an integral part of this contract.

7.2. The Product is digital content supplied immediately after payment. By confirming the order, the Buyer expressly requests that performance of the contract begin immediately and acknowledges that, upon being granted access to download the Product, the Buyer loses the statutory right of withdrawal that would otherwise apply to contracts concluded at a distance. This corresponds to the provisions on distance contracts of the Law of Ukraine "On Consumer Rights Protection" and, for Buyers in the European Union, to Article 16(m) of Directive 2011/83/EU.

7.3. Notwithstanding clause 7.2, the Seller shall refund the price of the Product where all of the following conditions are met:

  • a) the request is made within 15 (fifteen) days of the payment;
  • b) the Product has a technical defect;
  • c) the Buyer has contacted technical support and has given the Seller a reasonable opportunity to resolve the defect, including providing the access information reasonably required for diagnosis (FTP, cPanel, Back Office login, etc.);
  • d) the Seller has been unable to resolve the defect.

7.4. A refund request will be declined, even if made within 15 days, where:

  • a) the Buyer purchased the Product by mistake or changed their mind;
  • b) the Buyer does not have sufficient expertise to use the Product;
  • c) the Product does not meet requirements that were not part of its published description, or the Seller cannot accept additional customization requests because they would break the logic of the Product;
  • d) the issue on the Buyer's website has been examined and shown not to be caused by the Product;
  • e) the Buyer has modified the core of the Product, or third-party interventions have led to serious technical issues;
  • f) the Buyer refuses to cooperate or to provide the information referred to in clause 7.3(c).

7.5. Upon a refund, the license granted to the Buyer is revoked. The Buyer shall immediately and completely uninstall the Product and destroy all copies in their possession.

7.6. The refund is made to the same account and by the same method used for the payment, within 14 (fourteen) calendar days from the date the Seller decides to grant the refund. Currency conversion differences and payment system fees are not reimbursed.

7.7. The Seller may terminate this contract and suspend the Buyer's access to the Product in the event of a material breach of the License Agreement by the Buyer, in particular unauthorised distribution or resale of the Product.

8. Rights and Obligations of the Parties

8.1. The Seller shall:

  • 8.1.1. grant the Buyer access to download the Product in accordance with Section 5;
  • 8.1.2. provide technical support in accordance with Section 6;
  • 8.1.3. not disclose any private information about the Buyer and not provide third parties with access to it, except in the cases provided for by law and in the cases described in Section 10.

8.2. The Seller has the right to:

  • 8.2.1. change the terms of this contract and the prices of Products unilaterally by publishing them in the Online Store. All changes take effect from the moment of publication and do not apply to orders already placed and paid for;
  • 8.2.2. refuse or cancel an order in the cases described in clause 3.5;
  • 8.2.3. suspend access to the Product in the cases described in clause 7.7.

8.3. The Buyer shall:

  • 8.3.1. before concluding the contract, review its content, the License Agreement, the Refund Policy and the prices offered by the Seller;
  • 8.3.2. provide accurate and complete data sufficient for the Product to be supplied and for support to be provided;
  • 8.3.3. use the Product exclusively on the terms of the License Agreement, and not distribute, resell or make the Product publicly available.

9. Liability

9.1. The Product is supplied "as is" and "as available", in the scope and with the functionality described in the Online Store and in the Product documentation.

9.2. The Seller is not liable for damage caused to the Buyer or to third parties as a result of improper installation, configuration, use or storage of the Product by the Buyer or by third parties engaged by the Buyer.

9.3. The Seller is not liable for the improper or delayed performance of an order or of its obligations where the Buyer has provided false or erroneous information.

9.4. The Buyer shall create a full backup of their website and database before installing or updating the Product. The Seller is not liable for data loss where no such backup was made.

9.5. To the extent permitted by applicable law, the Seller's total liability under this contract is limited to the amount actually paid by the Buyer for the relevant Product.

9.6. The Seller and the Buyer are released from liability for the full or partial non-performance of their obligations where such non-performance is the result of force majeure, including war or military action, earthquake, flood, fire and other natural disasters, as well as large-scale failures of power supply or communication networks, that occurred after the conclusion of this contract independently of the will of the Parties. A Party unable to perform its obligations shall notify the other Party without delay.

10. Confidentiality and Protection of Personal Data

10.1. By providing personal data in the Online Store when registering or placing an order, the Buyer gives the Seller voluntary consent to the processing and use of such data for the purposes of performing this contract, in accordance with the Law of Ukraine "On Personal Data Protection" and, where applicable, the General Data Protection Regulation (EU) 2016/679.

10.2. The categories of data collected, the purposes and legal bases of processing, the retention periods and the rights of the data subject are described in the Privacy Policy.

10.3. The Seller undertakes not to disclose information received from the Buyer. It is not a breach for the Seller to transfer data to service providers acting on the basis of a contract with the Seller and only to the extent necessary for the performance of this contract — in particular, to payment service providers for the purpose of processing the payment — as well as in cases where disclosure is required by applicable law.

10.4. The Buyer is responsible for keeping their personal data up to date. The Seller is not liable for the improper performance of its obligations caused by data about the Buyer being out of date or inaccurate.

11. Other Terms

11.1. This contract is concluded on the territory of Ukraine and is governed by the applicable legislation of Ukraine.

11.2. All disputes arising between the Buyer and the Seller shall be resolved through negotiations. The Buyer may send a complaint to i@idnk.software; the Seller shall review it within 14 calendar days. If the dispute is not resolved through negotiations, either Party may refer it to the courts in accordance with the applicable legislation of Ukraine.

11.3. The version of this contract in force at the moment the order is placed applies to that order.

11.4. If any provision of this contract is held to be invalid, the remaining provisions remain in full force.

11.5. This contract is published in several languages. In the event of any discrepancy between the language versions, the Ukrainian version prevails.

12. Details of the Seller

Denis N. Kizim
Identification code 2913403896
Ukraine, Kyiv region, 09113, Bila Tserkva, Dachna Street 72, apt. 25
Telephone: +380633266822
E-mail: i@idnk.software

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